What to Do When 24/7 Care Becomes 24/7 Neglect

It is sometimes impossible for a family to provide skilled nursing care to their loved ones at home. However, it is also difficult to move a beloved family member to a nursing home to be cared for by strangers. You hope for the best but wonder what to do if 24/7 care becomes 24/7 neglect. Will you know the signs that your family member is not receiving the right care? Will you know what to do?

Responsibilities of 24/7 Caregivers

The majority of nursing home residents are elderly and frail. They may be ill or suffering from dementia. In fact, most of them live at a 24/7 care facility because they need assistance with basic activities of daily life like bathing, eating, dressing, and taking medication.

In fact, Illinois law requires that nursing home operators and staff provide a certain standard of care. The Illinois Nursing Home Act defines neglect as:

‘Neglect’ means a facility’s failure to provide, or willful withholding of, adequate medical care, mental health treatment, psychiatric rehabilitation, personal care, or assistance with activities of daily living that is necessary to avoid physical harm, mental anguish, or mental illness of a resident.

Sometimes it can be difficult to recognize neglect in elderly patients. If one of your loved ones lives in a nursing facility, visit as often as possible to observe how they are doing.

Signs of Neglect

Regular visits help you recognize when your loved one is showing some of the following signs of neglect:

  • Unexplained falls, bruises, cuts, and dislocations due to lack of supervision;
  • Unusual drowsiness or confusion;
  • Symptoms of an illness worsening unexpectedly; and
  • Sepsis or other serious infections, including pressure ulcers and bed sores.

If you do notice signs that the standard of care is not being met, you can take action.


Responding to 24/7 Neglect

Depending on the situation, you may talk to the nursing staff or management. If you feel uncomfortable doing that, or if your family member may be in danger, it may be time to find a new home.

In addition, you can report neglect and abuse to the Illinois Department of Human Services. Their 24-hour hotline is 1-800-368-1463.

Your attention and action may help your loved one live a better life by addressing 24/7 care that became 24/7 neglect.

Preserve your rights to compensation

When a 24/7 care facility fails to provide quality care, they can be fined or sued by the injured person or their family members.  At Osvaldo Rodriguez, PC, we have over 20 years’ experience helping clients with nursing home injuries and neglect. Schedule a free initial consultation with Osvaldo Rodriguez, a lawyer who has dedicated his career to assisting people like you. Just call us at 708-716-3441 or fill out the Contact form on our website. We represent clients throughout the state of Illinois, including Cook, DuPage, Will, and Kane Counties.

Mr. Rodriguez is fluent in both Spanish and English.

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